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Policies
late policy
CLIENTS WHO ARRIVE MORE THAN 7 MINUTES PAST THEIR SCHEDULED START TIME MAY BE ASKED TO RESCHEDULE.
fOR LONGER APPOINTMENTS OR MULTIPLE SERVICES, WE MAY BE ABLE TO ACCOMMODATE PARTIAL SERVICES IN THE REMAINING TIME, HOWEVER THAT IS UP TO THE ESTI'S SCHEDULE AND DISCRETION.
ALL OF OUR APPOINTMENTS ARE BOOKED FOR THE EXACT AMOUNT OF TIME NEEDED. THIS SCHEDULING METHOD ENSURES WE CAN STILL DELIVER THE BEST QUALITY of SERVICE while offering plenty of appointment times.
cancellation + rescheduling policy
ANY APPOINTMENTS CANCELLED WITHIN 12 HOURS OF THE START TIME WILL INCUR A CANCELLATION FEE OF 20% OF THE FULL TOTAL SERVICE PRICE.
REMEDY WAX STUDIO HAS A STRICT (AND GENEROUS, IF WE DO SAY SO OURSELVES) 12 HOUR CANCELLATION POLICY.
no show policy
ANY MISSED APPOINTMENTS (NO SHOWS) WILL INCUR A FEE OF 50% OF THE FULL TOTAL SERVICE PRICE.
when people book appointments and don't come to them, it wastes our time and wastes an appointment opportunity. please be courteous of our time.
Running late?
PLEASE CONTACT YOUR ESTI As Soon AS YOU KNOW YOU will be LATE, and we Will SEE WHAT WE CAN DO TO WORK WITH YOU for that day
ALL FEES MUST BE PAID IN FULL (PAYABLE ONLINE)
BEFORE ANY FUTURE APPOINTMENTS WILL BE BOOKED.
WE KNOW these policies and fees can be A BUMMER,
BUT WE NEED TO MAKE SURE WE ARE GETTING AS MANY OF YOU SWEET HUMANS IN AS POSSIBLE. IF APPOINTMENTS ARE
BEING HELD UNTIL the LAST MINUTE, OR HELD AND UNUSED,
WE AREN'T ABLE TO accommodate all clients,
©2021 by Remedy Wax Studio, LLC - raleigh, nc